POSITION/JOB SUMMARY:

The Referral Coordinator will work as an educator, healthcare resource, and patient advocate. Additionally, the Referral Coordinator will focus first and foremost on the patient’s best health outcomes. 

SUPERVISORY RESPONSIBILITIES:

KEY RESPONSIBILITIES & DUTIES:

• Effectively communicate with patients to ensure follow-through with referrals via phone call backs, and returning voicemail. 
• Coordinate and update patient charts through EMR with physician orders and communicates with patient.
• Refers patients to external doctors/specialists and communicates the clinician’s recommendations.
• Responds to questions in a timely manner and explains the rationale behind the planned treatment, and coordinates care across the healthcare continuum. 
• Provide clinical resources- where to seek a second opinion, treatment, or testing that may not be available.
• Answers questions as appropriate and serve as liaison to the physician. 
• Support timely scheduling of appointments, diagnostic testing, and procedures.
• Must have strong communication skills in order to meet patients’ needs.
• Maintain strict patient confidentiality in compliance with HIPAA.
• Other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Must be able to communicate effectively in English and Spanish, both verbally and in writing.
• Additional languages preferred.
• Knowledge of medical terminology required.
• Must be computer literate (e.g. basic software and Microsoft Word).
• Excellent telephone etiquette. Ability to speak clearly and concisely. 
• Must be detail oriented.

CREDENTIALS / EDUCATION / EXPERIENCE:

• High school diploma or general education degree (“GED”) required.
• At least 1-2 years of experience in the medical field, preferably experience in utilization management, case management, care coordinator, or extensive knowledge of hospital systems. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee frequently is required to sit, stand, and walk; occasionally stoop, kneel, crouch, or crawl.
• The employee is required to use repetitive use of hands; must be able to talk and hear.
• The employee must occasionally lift and/or move up to 10 pounds; occasionally up to 25 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.